Privacy Policy.

Introduction

Tatva Global Solutions FZ LLC, referred to in this policy as TGS, we, us or our, provides business setup advisory, company formation support, accounting and bookkeeping, Corporate Tax, VAT, audit support, financial consultancy, PRO services and visa-related coordination for clients across Dubai and the wider UAE. Our work often requires us to review personal, business, financial and regulatory information so that we can understand a client's requirements and support the requested service in a practical and compliant manner.

This Privacy Policy applies to information collected through our website, quote forms, contact forms, email, telephone, WhatsApp, social media, meetings, document exchanges and service engagements. By contacting TGS or using our website, you acknowledge that your information may be handled as described in this policy.

Information We Collect

The information we collect depends on the service requested. For general enquiries, we may collect your full name, company name, email address, phone number, message content, preferred service, communication history and any details you choose to share about your business plans. For company formation, PRO, visa, tax, accounting or audit support, we may need additional information such as nationality where required, passport copies, visa documents, Emirates ID information, shareholder and director details, address information, trade licence details, incorporation documents, office or tenancy documents, regulatory forms and authority reference numbers.

For accounting, tax, VAT, audit support and financial consultancy, we may collect financial records, accounting records, invoices, receipts, bank statements, payroll information, tax records, payment and billing details, contracts, management reports and other supporting documents. We may also collect website usage data such as IP address, device and browser data, pages visited, referral source, approximate location derived from technical data, cookies and analytics information. Sensitive identity or business documents are collected only where they are reasonably needed to provide requested services, prepare advice, complete filings or meet legal and regulatory obligations.

How Information Is Collected

We collect information directly when you submit a website form, use the quote wizard, email us, call us, message us on WhatsApp, contact us through LinkedIn or Instagram, attend a meeting, send documents or ask us to prepare a quotation. We may also receive information from authorised representatives, referrals, accountants, auditors, legal advisers, free zones, banks, government portals, immigration platforms, tax platforms, licensing authorities and business service providers where you have authorised or requested such communication.

Purposes of Processing

We use information to respond to enquiries, understand your requirements, prepare quotations, recommend suitable corporate structures, process company formation, coordinate licences, support accounting and bookkeeping, prepare tax and VAT work, assist with audit readiness, coordinate PRO and visa services, communicate with you, maintain client records, issue invoices, manage payment and billing, conduct compliance checks, verify identities where required, protect our website and systems, prevent fraud or misuse, improve our services and meet legal, tax, accounting, regulatory or contractual obligations.

Legal and Regulatory Compliance

Because our services relate to UAE business setup, tax, accounting, immigration and regulatory processes, certain information may be required by authorities, free zones, banks, auditors or professional service providers. We aim to handle personal information in accordance with applicable UAE data protection and regulatory requirements. We may process or retain information where necessary for KYC, AML, company formation, licensing, immigration, Corporate Tax, VAT, accounting, audit, dispute management, recordkeeping or other legal and compliance reasons.

Sharing of Information

We do not sell your personal information. Where necessary for the requested service, we may share relevant information with UAE government authorities, free zones, licensing authorities, immigration authorities, tax authorities, banks, auditors, accountants, legal professionals, approved service providers, technology providers, payment processors, courier partners, document-processing partners and other parties involved in completing or supporting your work. We aim to share only what is reasonably necessary for the purpose involved.

International Transfers

Some communication, hosting, email, analytics, cloud storage, payment or technology providers may process information outside the UAE. Where this happens, we use reasonable measures appropriate to the nature of the information and the service provider relationship. International processing may also occur when a client, shareholder, director, adviser or authorised representative is located outside the UAE.

Data Retention

We retain information for as long as reasonably necessary to provide services, respond to enquiries, manage client relationships, keep business records, issue invoices, support tax and accounting requirements, respond to disputes and meet legal, regulatory, audit, KYC, AML or authority requirements. Retention periods vary depending on the nature of the data, the service provided and applicable obligations. When information is no longer reasonably required, we may delete, archive or anonymise it where practical.

Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect information from unauthorised access, misuse, loss, alteration or disclosure. These measures may include controlled access, staff awareness, secure communication practices, document handling procedures and use of reputable technology platforms. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take protection of client information seriously.

Cookies and Website Technology

Our website may use cookies or similar technologies to support basic functionality, remember preferences, understand website performance, improve usability and review how visitors interact with pages. Analytics may involve technical information such as browser type, device type, page visits and approximate usage patterns. You can control cookies through your browser settings, although disabling some cookies may affect website functionality.

Third-Party Links

Our website may link to LinkedIn, Instagram, WhatsApp, government websites, free zone portals, banks, payment providers or other third-party platforms. These websites and services operate independently from TGS. We are not responsible for their privacy practices, content, security or data handling. You should review the privacy terms of any third-party platform you use.

Marketing Communication

We may send relevant service updates, business information or follow-up communication where permitted and appropriate to your relationship with us. You may ask us to stop marketing or non-essential communications at any time. We may still send administrative, service, legal, payment or compliance-related messages where necessary.

Your Rights and Choices

Depending on applicable requirements, you may request access to information we hold about you, ask us to correct inaccurate details, request deletion where applicable, withdraw consent where processing is based on consent, object to certain communications or ask how your information is used. Some records may need to be retained for legal, tax, accounting, regulatory, compliance, dispute or legitimate business purposes even after a deletion request.

Children's Privacy

Our services are intended for adults, entrepreneurs, investors, company representatives and businesses. They are not intentionally directed toward children, and we do not knowingly collect information from children for marketing or advisory purposes.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, website, regulatory requirements or internal practices. The latest version will be posted on this page with an updated date. We encourage visitors and clients to review this page periodically.